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The Genesys support team is now part of Agilent EEsof EDA Support. Customers will continue to receive the same high quality and highly responsive support that has been provided by
the Eagleware-Elanix support team over the years.
Before contacting support please follow the steps on the main technical support page.
Online Forum
You can search the Eagleware Support Forums for an answer to your question or post a new Genesys question
and receive help from Eagleware-Elanix staff plus other users.
Internet
Submit your question on our web-based technical support request form.
Contact Information - Email and Telephone Support
Use the lists below to find the contact information for your location. This information is the same for Eagleware-Elanix products as for Agilent EEsof EDA products such as Advanced Design
System (ADS) and RF Design Environment (RFDE).
Within North and South America, calls and emails will be routed directly to Genesys support staff in the United States. Elsewhere, you will receive local time zone and local
language support from trained staff in Agilent Eagleware-Elanix support centers worldwide.
Send Us E-mail
Please include your hardware key serial number, a description of the problem, the exact wording (or a screen capture) of any error messages, the version of Genesys you are
running (Help/About), plus the workspace, library, model, and data files required to reproduce the problem.
Americas |
eesof_support@agilent.com |
Asia |
eesof-asia_support@agilent.com |
Japan |
eesof-japan_support@agilent.com |
Korea |
eesof_korea@agilent.com |
Europe |
eesof-europe_support@agilent.com |
Technical Support Telephone Numbers
Americas
Country |
Phone Number |
|
Canada
|
1 800 473-3763
Fax: 1 707 577-3511
|
|
United States
|
1 800 473-3763
Fax: 1 707 577-3511
Hours: 6:00 am to 5:00 pm, Pacific Time
|
Asia
All offices 8:30 am to 5:30 pm, unless otherwise indicated
Country or Area |
Phone Number |
|
Australia
|
1800-629-485
|
|
China
|
800-810-0189
|
|
Hong Kong
(9:00am - 6:00pm)
|
800-938-693
|
|
India
(9:00am - 6:00pm)
|
1800-11-2929
0124-234-2929
|
|
Japan
|
0120-560-119
(9:00 am to 5:30 pm)
|
|
Korea
|
+82-2-2004-5588 (best response) or
080-769-0800
|
|
Malaysia
|
1800-888-848
|
|
New Zealand
|
0800 44 5841
|
|
Singapore
|
1800-375-8100
|
|
Taiwan
(8:30am - 6:00pm)
|
0800-047-866
|
|
Thailand
|
1-800-226-008
|
|
All other countries
|
Please call 0065-6375-8100 using International dialing.
(8:30am to 6:00pm Singapore time)
|
Europe
Call Toll-Free from any of the countries in the following list using this toll-free number: 00-800-4633-7630
Alternative local phone numbers for each country and hours of
operation are also listed.
|
Toll-Free Number 00-800-4633-7630 |
|
Belgium
Denmark
Finland
France
Germany
Ireland |
Italy
Israel
Luxembourg
Netherlands
Norway
Spain |
Sweden
Switzerland
United Kingdom
South Africa |
|
Hours of Operation: 8:30 - 18:00 (CET) |
Alternative Local Phone Numbers and Hours of Operation
|
Country
|
Phone
|
Hours
|
|
Austria
|
+43 125 125 7599
|
8:30 - 18:00 (CET)
|
|
Belgium |
+32 (0) 92255584
|
8:30 - 18:00 (CET)
|
|
Denmark
|
+45 4558 2377
|
8:30 - 18:00 (CET)
|
|
Finland
|
+358 10 855 2342
|
8:30 - 18:00 (CET)\
|
|
France
|
+33 1 64 53 54 54
|
8:30 - 18:00 (CET)
|
|
Germany
|
+49 7031 464 5324
|
8:30 - 18:00 (CET)
|
|
Ireland |
+353 1 294 7521
|
8:30 - 18:00 (CET)
|
|
Italy
|
+39 029 260 8561
|
8:30 - 18:00 (CET)
|
|
Israel
|
+972 3 928 8584
|
8:30 - 18:00 (CET)
|
|
Netherlands
|
+31 20 547 2479
|
8:30 - 18:00 (CET)
|
|
Spain
|
+34 91 631 3068
|
8:30 - 18:00 (CET)
|
|
Sweden
|
+46 8 5064 8892
|
8:30 - 18:00 (CET)
|
|
Switzerland
|
+41 61 286 5573
|
8:30 - 18:00 (CET) |
|
UK
|
+44 118 927 5392
|
8:30 - 18:00 (CET)
|
|
Fax |
+32 9 270 8292
|
8:30 - 18:00 (CET)
|
Africa
Country |
Phone |
Hours |
|
South Africa
|
Toll-Free 00-800-4633-7630
Alternate 0800 111 116
|
8:30 am to 5:30 pm |
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