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Agilent EEsof EDA Technical Support provides phone, web and e-mail support to supported customers worldwide. Please use the following information to contact us. We look forward to serving you.
Eagleware Products
The Eagleware-Elanix support team is now part of Agilent EEsof EDA Support. Customers will continue to receive the same high quality and highly responsive support that has been provided by the Eagleware-Elanix support team over the years.
Within North and South America, calls and emails will be routed directly to GENESYS and SystemVue support staff in the United States. Elsewhere, you will receive local time zone and local language support from trained staff in Agilent Eagleware-Elanix support centers worldwide.
Click on the following link for help with specific questions and common problems:
Contact Us By Telephone
Americas
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Asia
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Europe
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Africa
Submit A Case Via My EEsof Knowledge Center
If you have a valid support contract, you can use My EEsof Knowledge Center to submit new cases as well as view and edit your existing cases.
My EEsof Knowledge Center
Send Us E-mail
Please include your system handle or CPU ID, along with the product name, product version, and operating system you are using.
Americas |
eesof_support@agilent.com |
Asia |
eesof-asia_support@agilent.com |
Japan |
eesof-japan_support@agilent.com |
Korea |
eesof_korea@agilent.com |
Europe |
eesof-europe_support@agilent.com |
Technical Support Telephone Numbers
Americas
| Country |
Phone Number |
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Canada
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1 800 473-3763
Fax: 1 707 577-3511
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United States
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1 800 473-3763
Fax: 1 707 577-3511
Hours: 6:00 am to 5:00 pm, Pacific Time |
Asia
All offices 8:30 am to 5:30 pm, unless otherwise indicated
| Country or Area |
Phone Number |
| Australia |
1800-629-485 |
| China |
800-810-0189 |
Hong Kong
(9:00am - 6:00pm) |
800-938-693 |
India
(9:00am - 6:00pm) |
1800-11-2929
0124-234-2929 |
| Japan |
0120-560-119
(9:00 am to 5:30 pm) |
| Korea |
+82-2-2004-5004 (best response) or
080-769-0800 |
| Malaysia |
1800-888-848 |
| New Zealand |
0800 44 5841 |
| Singapore |
1800-375-8100 |
Taiwan
(8:30am - 6:00pm) |
0800-047-866 |
| Thailand |
1-800-226-008 |
| All other countries |
Please call 0065-6375-8100 using International dialing.
(8:30 am to 6:00 pm Singapore time) |
Europe Toll-Free Phone Number
From any of the countries in the following list you can use the toll-free number 00-800-4633-7630. Alternative local phone numbers for each country and hours of operation are also listed.
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Toll-Free Number 00-800-4633-7630 |
Belgium
Denmark
Finland
France
Germany
Ireland |
Italy
Israel
Luxembourg
Netherlands
Norway
Spain |
Sweden
Switzerland
United Kingdom
South Africa |
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Hours of Operation: 8:30 - 18:00 (CET) |
Alternative Local Phone Numbers and Hours of Operation
|
Country |
Phone |
Hours |
|
Austria |
+43 125 125 7599 |
8:30 - 18:00 (CET) |
| Belgium |
+32 (0) 92255584 |
8:30 - 18:00 (CET) |
| Denmark |
+45 4558 2377 |
8:30 - 18:00 (CET) |
| Finland |
+358 10 855 2342 |
8:30 - 18:00 (CET) |
| France |
+33 1 64 53 54 54 |
8:30 - 18:00 (CET) |
| Germany |
+49 7031 464 5324 |
8:30 - 18:00 (CET) |
| Ireland |
+353 1 605 8460 |
8:30 - 18:00 (CET) |
| Italy |
+39 029 260 8561 |
8:30 - 18:00 (CET) |
| Israel |
+972 3 928 8584 |
8:30 - 18:00 (CET) |
| Netherlands |
+31 20 547 2479 |
8:30 - 18:00 (CET) |
| Spain |
+34 91 631 3068 |
8:30 - 18:00 (CET) |
| Sweden |
+46 8 5064 8892 |
8:30 - 18:00 (CET) |
| Switzerland |
+41 61 286 5573 |
8:30 - 18:00 (CET) |
| UK |
+44 118 927 5392 |
8:30 - 18:00 (CET) |
| Fax |
+32 9 270 8292
| 8:30 - 18:00 (CET) |
Africa
| Country |
Phone |
Hours |
| South Africa |
Toll-Free 00-800-4633-7630
Alternate 0800 111 116 |
8:30 am to 5:30 pm |
Holiday Schedule, 2008
The following schedule is for the United States and Canada only.
2008
- 1 January (Tuesday) - New Year's Day
- 21 January (Monday) - Martin Luther King, Jr. Day
- 18 February (Monday) - Presidents' Day
- 26 May (Monday) - Memorial Day
- 4 July (Friday) - Independence Day
- 1 September (Monday) - Labor Day
- 27 - 28 November (Thursday - Friday) - Thanksgiving Holiday
- 25 - 26 December (Thursday - Friday) - Christmas Holiday
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